Tag: & Small Business

Management by Walking Around – MBWA

January 19, 2013 | By

Original Article from The Economist Intelligence Unit. In this article, Stephen Lynch, Chief Operating Officer at business coaching consultancy RESULTS.com, argues that senior managers should make personal visits to shop floor staff and customers; and that these visits become standard, measurable practice. Management By Walking Around (MBWA) was a term coined by Tom Peters and […]

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